Toristy B2B Distribution Partner Terms and Conditions

1. Role and Scope

Toristy gives the Partner access to a wide set of travel services from third-party suppliers. Toristy is an aggregator. Toristy does not run or control any service. Each supplier is in charge of the service they give to the end user.

Toristy provides:

• API access 
• A partner dashboard
• Payment tools
• Support for orders, changes, and refunds

The Partner may sell these services to its own clients under its own brand.

2. Commission and Fees

Commission

The Partner earns commission on each paid and completed sale. The rate is set in the Partner Agreement. The usual rate is 7.5 percent of the net sale price. Toristy pays commission after the service date and after funds clear from the supplier or the payment provider.

Service Fee

Toristy adds a 4 percent service fee to each booking. The Partner may pass this onto the client if they wish but the fee is charged before commission is paid.

3. How Money Flows

• Toristy collects all funds from the buyer.
• Funds are held in a safe escrow until the service is done.
• Toristy pays the supplier after the service date.
• Toristy pays the Partner its commission after the service date.
• The Partner must give the right bank and tax details.

Late or wrong bank or VAT details may delay payouts.

4. Partner Duties

The Partner must:

• Make clear to its clients that Toristy is an aggregator and not the operator.
• Keep all service details up to date in its system.
• Use Toristy APIs and dashboards in line with the guides.
• Share full and clear buyer details so suppliers can run the service.
• Escalate issues through the Toristy support channel.
• Follow all laws for sales, tax, and data use in its market.
  
  

5. Toristy Commitments

Toristy aims to give:

• 99.9 percent uptime (not counting planned work or force majeure).
• Real-time order, change, and cancel flows under sixty seconds.

Support reply times of:

Critical under 3 hours
High under 6 hours
Standard under 24 hours

Toristy will work with suppliers to fix issues and help with refunds or rebookings. Toristy cannot force suppliers to accept changes or refunds that fall outside the supplier rules.

6. Limits of Liability

Toristy is not liable for:

• Any act, error, or delay by a supplier
• Cancellations or changes made by suppliers
• Quality of the service the supplier gives
• Loss caused by force majeure
• Wrong use of the Toristy system by the Partner

If Toristy is found liable, the limit is the value of the booking that is linked to the claim. Toristy is not liable for lost profit, loss of data, or loss of goodwill.

7. Support and Escalation

Support is given in three levels:

1. AI or knowledge base tools
2. Partner success team
3. Enterprise escalation team

The Partner dashboard shows open cases, notes, and results.

8. Data Protection

Toristy handles all data with care and follows GDPR.

• Data is kept safe with strong access rules, logs, scans, and checks.
• Toristy only uses Partner data to run the service.
• A Data Processing Addendum is available if needed.

The Partner must keep buyer data safe and follow all privacy laws.

9. Brand and Marketing Use

Each side may use the other side’s brand only with clear written consent. All brand use must be fair, correct, and in line with brand rules.

10. Contract Term and End

These Terms stay in force until the Partner or Toristy ends the deal with thirty days notice.

If one side breaks the Terms in a major way and does not fix it within ten days of notice, the other side may end the deal at once.

At the end of the deal, all unpaid bookings and refunds will still be handled. Commission on past sales is still paid.

11. Governing Law

The law in Sweden applies unless the Partner Agreement states a different place. Any dispute will be handled by the court in that place.

12. Changes to the Terms

Toristy may update these Terms. Toristy will give notice before changes take effect. If the Partner keeps using the Toristy system after the change date, the Partner accepts the new Terms.