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FOR TRAVEL AGENTS

Your Umrah transfer guide

Your Umrah transfer guide

From airport arrivals to journeys between Makkah and Madinah. Find the routes, vehicles and answers you need to plan your clients’ transfers.

From airport arrivals to journeys between Makkah and Madinah. Find the routes, vehicles and answers you need to plan your clients’ transfers.

Find an answer

Contact us

From booking to pickup.

From booking to pickup.

Your operational checklist for a smooth Umrah transfer. BRN and document requirements depend on the transfer type.

Your operational checklist for a smooth Umrah transfer. BRN and document requirements depend on the transfer type.

01 · Book

Make a booking

Make a booking

Search in Forge, check passengers, baggage, flights and pickup time. Pay with Top-up balance or credit card.

02 · Within 2 hours

Receive BRN

Receive BRN

For BRN-required transfers, submit passport details. BRN is issued after a successful application; rejected applications are reviewed and reprocessed.

03 · 6 hours before pickup

Get driver details

Get driver details

Receive driver details for the applicable journey. Intercity driver information includes a name and phone number.

04 · Airport pickup

Traveler picked up

Traveler picked up

The visa agent uploads Tafweej in the order’s Passenger Details page. The document is shared with the driver for airport pickup.

Know the journey.

Know the journey.

The main connections, at a glance. Custom routes can be arranged through our portal.

The main connections, at a glance. Custom routes can be arranged through our portal.

Airport arrival

Jeddah Airport (JED)

Makkah

Airport pickups and return transfers.

Madinah arrival

Madinah Airport (MED)

Madinah hotels

Door-to-door transfers to your hotel.

Between the holy cities

Makkah

Madinah

Both directions. Approximately 4–5 hours by road.

Room for every group.

Room for every group.

Compare passenger capacities before you book. For groups of 20+ pilgrims, contact us to coordinate transport.

Compare passenger capacities before you book. For groups of 20+ pilgrims, contact us to coordinate transport.

Sedan

Sedan

Up to 3 passengers

Up to 3 passengers

SUV

SUV

Up to 5 passengers

Up to 5 passengers

Van

Van

Up to 7 passengers

Up to 7 passengers

Minibus

Minibus

Up to 14 passengers

Up to 14 passengers

Coaster bus

Coaster bus

Up to 25 passengers

Up to 25 passengers

Coach

Coach

Up to 45 passengers

Up to 45 passengers

Find your answer.

Find your answer.

Choose a topic, then open a question for the details.

Choose a topic, then open a question for the details.

All answers

Routes

Vehicles & groups

Booking

During your trip

BRN & documents

Confirmations

Support

Does Toristy offer transfers specifically for Umrah pilgrims?

What Umrah transfer routes are available?

What vehicle types are available for Umrah transfers?

Can I book transfers for an entire Umrah group?

How far in advance should Umrah transfers be booked?

Do Umrah transfer drivers speak Arabic and/or English?

Are there any special considerations for Umrah transfers?

What is included in the Umrah transfer price?

Can I book Ziyarat tours alongside Umrah transfers?

What happens if a pilgrim's flight is delayed or cancelled?

How do I book an Umrah transfer in Forge?

Whose name and mobile number should I enter?

When are passport details required?

What happens during BRN processing?

When will I receive the driver details?

What does the initial booking email include?

What does the confirmation email include?

Who prepares the Tafweej document, and where do I upload it?

What happens if the Tafweej document is still pending?

What should I check before airport pickup?

How do I get help with booking issues or an urgent escalation?

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